Admissions Adviser

Admissions Advisor
37 Hours Per Wk £15.33
Role

To provide professional, accurate, and timely advice and support to prospective students, applicants, and stakeholders across a range of communication channels. The post holder will manage enquiries relating to undergraduate admissions, ensuring a high standard of customer service and adherence to University policies and procedures.

Key Responsibilities

• Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder.
• Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures.
• Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards.
• Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures.
• Maintain accurate records of applicant interactions and correspondence within relevant University systems.
• Ensure all enquiries are handled efficiently and within agreed service standards.
• Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams.
• Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications.
• Support the wider Undergraduate Admissions team with administrative and operational activities as required.
• Ensure compliance with data protection legislation, University regulations, and admissions policies.

Person Specification

Essential Criteria

• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to communicate with a diverse range of stakeholders.
• Experience of handling enquiries and providing accurate information in a professional environment.
• Excellent organisational skills and ability to manage a high volume of work.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Competent IT skills, including Microsoft Outlook and Office applications.
• Ability to follow policies, procedures, and approved guidance when responding to enquiries.

Desirable Criteria

• Experience working in Higher Education, admissions, student recruitment, or a customer service environment.
• Experience of using CRM systems, particularly SAP CRM.
• Experience of managing social media enquiries or online community engagement.
• Knowledge of undergraduate admissions processes, including Medicine and Dentistry admissions.

Key Competencies

• Customer Focus
• Communication and Interpersonal Skills
• Attention to Detail
• Time Management and Prioritisation
• Problem Solving
• Team Working
• Digital Literacy
• Professionalism and Confidentiality

Job Purpose

To provide professional, accurate, and timely advice and support to prospective students, applicants, and stakeholders across a range of communication channels. The post holder will manage enquiries relating to undergraduate admissions, ensuring a high standard of customer service and adherence to University policies and procedures.

Key Responsibilities

• Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder.
• Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures.
• Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards.
• Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures.
• Maintain accurate records of applicant interactions and correspondence within relevant University systems.
• Ensure all enquiries are handled efficiently and within agreed service standards.
• Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams.
• Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications.
• Support the wider Undergraduate Admissions team with administrative and operational activities as required.
• Ensure compliance with data protection legislation, University regulations, and admissions policies.

Person Specification

Essential Criteria

• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to communicate with a diverse range of stakeholders.
• Experience of handling enquiries and providing accurate information in a professional environment.
• Excellent organisational skills and ability to manage a high volume of work.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Competent IT skills, including Microsoft Outlook and Office applications.
• Ability to follow policies, procedures, and approved guidance when responding to enquiries.

Desirable Criteria

• Experience working in Higher Education, admissions, student recruitment, or a customer service environment.
• Experience of using CRM systems, particularly SAP CRM.
• Experience of managing social media enquiries or online community engagement.
• Knowledge of undergraduate admissions processes, including Medicine and Dentistry admissions.

Key Competencies

• Customer Focus
• Communication and Interpersonal Skills
• Attention to Detail
• Time Management and Prioritisation
• Problem Solving
• Team Working
• Digital Literacy
• Professionalism and Confidentiality

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