Credit Control & Accounts Receivable Administrator

Credit Control & Accounts Receivable Administrator
Location: Coventry HQ / Hybrid
Salary: £26,000 - £28,000 DOE
Contract Type: Permanent, Full Time
Working Hours: 40 hours Monday to Friday, 0900 - 1730 with flex start/ finish

About the role

You'll be part of our Accounts Receivable team, helping customers pay on time, reducing overdue debt and keeping customer accounts accurate.

You'll build relationships with customers and work with Operations to resolve payment queries, disputes and retentions. Alongside collections, you'll handle daily cash posting, payment allocations and customer refunds.

Key responsibilities

* Contact customers by phone and email to collect overdue payments and follow up on payment promises.
* Post customer receipts daily, allocate payments to the right invoices in Summit, and record any retentions, short payments or allocation queries so they get followed up.
* Send payment reminders and follow the agreed debt escalation process.
* Log disputes in the AR database and work with customers, contract managers and Operations to resolve them.
* Prepare for and attend weekly debt reviews with Operations, providing updates and following up agreed actions.
* Track payment plans and support settlement proposals, getting approval in line with company policy.
* Process customer refunds accurately, with the required approvals.
* Escalate unresolved disputes, missed payment promises and collection risks quickly.
* Keep clear records of customer contact, actions and agreements, and handle financial information confidentially.
* Support the wider AR team and suggest practical ways we can work better.

What you'll bring

* Experience in credit control, accounts receivable or a similar finance role.
* Confidence having firm but friendly conversations about overdue payments.
* Good organisation and the ability to prioritise a busy workload.
* Attention to detail when posting cash, allocating payments and keeping records.
* Clear written and verbal communication, and the ability to build good working relationships.
* Confidence using Excel. Experience of Summit or a similar finance system would be helpful.
* A proactive approach, willingness to learn and reliable follow-through.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Secure your future - competitive pension scheme and resources to manage your finances.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.
  

About our client

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

We understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.