Customer Service Representative

Join a Global Healthcare Leader | Hybrid Working | Excellent Career Opportunity

Are you passionate about delivering exceptional customer service and looking to build your career with one of the world's leading healthcare organisations?

We're looking for a Customer Service Representative to join a highly respected global medical devices team. In this role, you'll help support healthcare professionals and patients by ensuring critical medical products and services reach those who need them most. Every day, your work will make a real difference.

This position offers a varied mix of customer service, order management and administrative responsibilities. While you'll speak with customers regularly, this is not your typical high-volume call centre environment. The focus is on managing orders accurately, resolving queries, building relationships with healthcare professionals and coordinating with internal teams to deliver excellent customer outcomes.

What You'll Be Doing

As the first point of contact for customer enquiries and medical device orders, you'll play a key role in delivering a seamless customer experience. You'll:

Manage customer orders and bookings accurately and efficiently
Support healthcare customers with queries and requests
Resolve issues and coordinate solutions with internal teams
Deliver a high-quality service that exceeds customer expectations
Contribute to team targets and service performance goals
Build strong professional relationships with customers and colleagues

What We're Looking For

We're keen to hear from people who are:

✅ Experienced in a customer facing environment
✅ Highly organised with exceptional attention to detail
✅ Comfortable working in a fast-paced, deadline-driven setting
✅ Confident using Microsoft Office, particularly Outlook, Word and Excel
✅ Positive, proactive and committed to delivering outstanding service
✅ Able to take ownership and solve problems effectively

What's On Offer?

💷 Competitive Pay

£13.85 per hour during training
Increasing to £15.02 per hour after successful completion of 12 weeks

🏠 Hybrid Working

3 days in the office, 2 days working from home

⏰ Monday-Friday Only

No weekends
37-hour working week
Rotating shifts:
- Week 1: 8:30am - 5:00pm
- Week 2: 9:45am - 6:15pm

Why You'll Love Working Here

This is more than just a customer service role. You'll join a business recognised globally for innovation, sustainability and employee wellbeing. Benefits include:

Annual performance-related bonus
Modern offices with excellent transport links
Free onsite parking
Onsite gym facilities
Subsidised restaurant and popular coffee shop
A collaborative and supportive working environment
Opportunity to gain experience within a world-class healthcare organisation

About the Company

Our client is a global leader in medical technology, providing innovative products that help improve mobility, restore independence and enhance quality of life for millions of patients worldwide. Their orthopaedics division is recognised as one of the most comprehensive medical device portfolios in the industry.

If you're looking for a role where your customer service skills can make a genuine impact while offering excellent benefits, hybrid flexibility and career development opportunities, we'd love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.