Field Engineer Scheduling Agent

Manchester | Full Time | Permanent
Salary: £26,436.80 Basic + Shift Premiums + Overtime Opportunities
Start Date: 16th November

Join Our Operations Team

We are looking for a highly organised and customer-focused Field Engineer Scheduling Agent to join our busy Scheduling Team in Manchester.

In this role, you will be responsible for coordinating and dispatching field engineering resources across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service level commitments and business objectives.

Key Responsibilities

• Schedule and coordinate field engineer appointments and service visits
• Monitor engineer availability and optimise resource utilisation
• Manage emergency, priority and escalated service requests
• Liaise with customers, engineers, partners and internal teams
• Monitor work queues and service delivery performance
• Resolve scheduling conflicts and minimise service delays
• Maintain accurate records within scheduling and workforce management systems
• Support operational reporting and continuous improvement initiatives

What We're Looking For

Essential Skills & Experience

• Excellent organisational and planning skills
• Strong verbal and written communication skills
• Ability to prioritise multiple tasks in a fast-paced environment
• High attention to detail and accuracy
• Good Microsoft Office skills, particularly Outlook and Excel
• Strong problem-solving and decision-making abilities

Desirable Experience

• Scheduling, workforce management or resource planning experience
• Service delivery, field service or customer operations experience
• Knowledge of SLAs and operational performance measures

Personal Attributes

• Customer-focused and professional
• Resilient, adaptable and able to work under pressure
• Strong sense of ownership and accountability
• Comfortable working in a shift-based operational environment

Working Pattern

During the initial training period, you will be office-based in Manchester, working:

Monday to Friday, 08:00 - 16:30

Once fully trained, you will transition to a 40-hour rotating 24/7 shift pattern, which includes days, nights, weekends and public holidays.

Hybrid working may be available following successful completion of training, subject to business requirements.

Applicants must be flexible to work shifts and able to travel into the Manchester office as required.

Benefits

• £26,436.80 basic salary
• Additional shift premium payments for evenings, nights, weekends and public holidays
• Overtime opportunities to enhance earnings
• Company pension scheme
• Annual leave entitlement
• Comprehensive training and ongoing development
• Career progression opportunities within Operations, Service Delivery and Workforce Management
• Supportive team environment with real responsibility and impact

Career Development

This role offers excellent exposure to Workforce Management, Resource Planning, Service Delivery Operations, Major Incident Support and Performance Reporting, providing clear pathways into senior scheduling, workforce planning, operational leadership and service delivery management roles.

Apply Today

If you're an organised, proactive individual who enjoys coordinating people, solving problems and working in a fast-paced environment, we'd love to hear from you.

Apply now with your updated CV.