Pensions Administrator

SSCL Defence - Glasgow, G2 8EX
£13.45 per hour
ASAP Start Date - Subject to clearance
End Date/Duration - 12 months
Monday - Friday
Flexible Workings Hours between 7am - 7pm
Fully Onsite

Role Overview

We are seeking an experienced Financial Administration Assistant to join our team. This is a fully administrative role and is ideally suited to candidates with recent experience in a financial services, pensions, banking, insurance, payroll, or accounts administration environment.

The successful candidate will be responsible for processing financial and pension-related transactions, maintaining accurate records, performing calculations, handling customer queries, and ensuring all work is completed in line with strict procedures and regulatory requirements.

Please note: This is not a customer-facing sales role or a general office support position. Applicants must be able to demonstrate recent administrative experience within a financial, pensions, payroll, banking, insurance, or similar regulated environment.

Key Responsibilities

• Process financial and pension-related transactions in line with agreed procedures, business rules, and scheme regulations.
• Produce, analyse, and verify pension and financial calculations with a high degree of accuracy.
• Maintain accurate records and update information across internal systems and databases.
• Respond to customer queries via telephone, email, and written correspondence.
• Investigate and resolve routine queries, escalating complex issues where appropriate.
• Schedule and prioritise workloads to ensure service levels and deadlines are achieved.
• Liaise with internal departments and external stakeholders to obtain and verify information.
• Prepare, collate, and check documentation relating to pension and financial administration activities.
• Produce correspondence, reports, invoices, and other administrative documentation as required.
• Support audit activities by maintaining accurate and compliant records.
• Identify opportunities for process improvements and support implementation where appropriate.
• Provide additional administrative support to managers and the wider team as required.
• Ensure all work is completed in accordance with regulatory, compliance, and company standards.

Essential Requirements

Applicants must have:

• Recent administration experience within a financial services, pensions, payroll, banking, insurance, accounts, or other regulated financial environment.
• Proven experience processing high volumes of administrative work accurately.
• Excellent attention to detail and a strong focus on accuracy.
• Strong numerical and analytical skills.
• Experience working with databases, case management systems, or financial administration systems.
• The ability to interpret and follow detailed procedures and policies.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• The ability to work effectively both independently and as part of a team.
• A professional approach to customer service and stakeholder interactions.
• The ability to manage confidential and sensitive information appropriately.

Desirable Skills

• Previous experience within pensions administration.
• Experience producing or checking complex financial calculations.
• Knowledge of financial services regulations and compliance requirements.
• Advanced Microsoft Excel skills.
• Experience working within a target-driven or service-level agreement (SLA) environment.

Important Information

This is a specialist administration position. Applications will only be considered from candidates with recent and relevant financial administration experience. Candidates without experience in financial services, pensions, payroll, banking, insurance, accounts administration, or a similar regulated sector are unlikely to be suitable for this role.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.