Night Shift Library Support Assistant

Night Shift Library Support Assistant
Location: Newcastle
Hours: Night Shifts (Flexible Rota)
Pay Rate: £15.64 per hour
Role Purpose
To provide a safe, secure, and welcoming environment for students, staff, and visitors during out-of-hours library operations. The post holder will support the smooth running of library facilities, respond to incidents and emergencies, and work closely with security and library colleagues to maintain high standards of customer service and health and safety.
Key Responsibilities

• Monitor the library building during out-of-hours periods to ensure the safety and security of staff, students, and visitors.
• Liaise effectively with security teams regarding incidents, building access, and security concerns.
• Work collaboratively with library staff to support the delivery of library services.
• Provide professional and friendly assistance to students, visitors, and customers, responding to enquiries and offering guidance where required.
• Conduct routine building inspections and safety checks in accordance with established procedures.
• Report maintenance, health and safety, or security issues to the appropriate departments.
• Assist with general operational duties including emptying bins, maintaining study areas, and basic administrative tasks.
• Respond appropriately to emergencies such as fire alarms, medical incidents, evacuations, and building security issues.
• Ensure emergency procedures are followed and support a coordinated response during incidents.
• Maintain accurate records of incidents, inspections, and shift activities.
• Promote a positive, safe, and inclusive environment for all library users.

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