Customer Service Specialist
Location: Horsham - Langhurstwood Rd
Shifts: Monday to Friday 07:30 - 16:00
Pay Rate: £15.86 per hour

The Comparator Customer Service Specialist I supports the Comparator Customer Service Admin Team and the Supply Chain Support Team. Daily activities include reviewing projects, documentation, initiating client invoices, reviewing purchase and freight costs, and maintaining KPI tracking.

1. Timely Processing of Client Invoices
* Prepare and verify documents required for invoicing and transfer to Finance team
* Update and maintain finance information in IT systems to enable global performance tracking by Finance partner
* Prepare Key Performance Indicators for customer business reviews
* Invoice comparator products and comparator freight charges
* Prepare folders for invoicing and ensure all required documents are available
* Raise prepayment TBIs (To Be Invoiced), product TBIs and freight TBIs and send to Finance with necessary documentation
* Interface with Finance regarding TBIs and client invoices (point of contact)
* Collect client-specific invoice requirements and ensure compliance with customer contracts
* Ensure SFDC information is up to date and resolve missing or conflicting information with responsible owners
* Prepare documents for internal and external audits; redact and provide requested records to auditors
* Support PMs with quotes (route of goods, VAT rules, estimated freight, insurance, FX rates)
* Ensure 100% accuracy in invoice creation and that projects are invoiced within the same fiscal period
* Maintain quality and accuracy during high workload periods

2. IT-Systems Update
* Regularly update delivery scheduled dates in Salesforce (before month, quarter & year-end)
* Work with Finance to ensure accurate accruals list at month end (customer and suppliers)
* Enter and maintain data in KPI sheets

3. Diverse / Compliance Support
* Support Project Management for freight estimates and import/export or Incoterms queries
* Apply and respect all relevant SOPs

4. Principal Contacts
* Internal: Comparator PM team (Basel and other sites); Logistics; Finance; QA; Goods-In/Out; P&P
* External: Clients; Couriers (as required)

Experience, Knowledge & Skills
* Degree in Business, Finance, Supply Chain, Logistics or related field OR equivalent education with significant commercial content
* 2-5 years' experience in supply chain or finance, preferably within a pharmaceutical environment
* Ability to multitask with attention to detail
* Excellent communication, coordination, and negotiation skills
* Good written and verbal communication skills in English
* User experience in ERP systems (beneficial) and strong MS Office skill

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