Retail Catering Manager
Location: Llandough, Vale of Glamorgan
Hours: Full time, 37.5 hours per week, Monday to Friday.
Contract: Temporary
Duration: 3 months
Pay: £16.65 per hour

The Role

Manpower is recruiting on behalf of our public sector client for an experienced Retail Catering Manager to lead the launch and day to day operation of a brand new hospital retail catering unit, due to open within the next four weeks.

This is an exciting opportunity to play a key role in establishing a modern retail catering service from the very beginning. Working as part of the Retail Services Management Team, you will be instrumental in overseeing the opening of the unit, supporting the final preparations, recruiting and developing the team, implementing operational procedures and ensuring a successful launch.

Following the opening, you will take responsibility for the day to day management of this busy catering outlet, providing food and beverages to staff, patients and visitors while maintaining the highest standards of food safety, customer service and operational efficiency.

Key Responsibilities

• Lead and oversee the successful opening of the new hospital retail catering unit, ensuring the service is fully operational and ready for launch
• Oversee the day to day operation of the retail catering unit, ensuring a high quality, efficient service for staff, patients and visitors
• Manage, support and develop supervisory and frontline catering staff, creating a positive and high performing team
• Plan and coordinate service delivery, including menus, product offerings and dietary requirements in line with healthcare standards
• Monitor service performance, analyse operational data and produce KPI reports
• Ensure full compliance with food safety, health and safety, infection prevention and all relevant legislative requirements
• Manage budgets, control costs and support income generation while maintaining excellent value and service standards
• Handle customer feedback, service issues and complaints in a professional and timely manner
• Promote healthier eating initiatives and support Public Health objectives through the retail catering offer
• Support recruitment, induction, training and performance management processes, particularly during the mobilisation and opening phase
• Maintain accurate workforce records, including rotas, absence management and payroll information
• Contribute to continuous service improvement, audits and quality initiatives to enhance customer experience and operational performance
• Liaise with internal departments, customers and suppliers to ensure the smooth and effective delivery of the catering service
• Provide operational cover and management support across wider catering and commercial services when required

About You

• Previous experience managing a busy retail catering, café, canteen or hospitality operation
• Experience opening, mobilising or launching a new catering operation would be highly advantageous
• Strong leadership skills with the ability to motivate and develop a diverse team
• Experience working within high volume food service environments
• A valid Food Safety Level 3 Certificate is essential
• Good understanding of food hygiene, health and safety and infection prevention procedures
• Experience managing budgets, stock control and financial performance
• Excellent organisational and communication skills
• Able to work under pressure and make effective decisions in a fast paced environment
• Confident using IT systems for reporting, rotas and operational administration

What We Provide

• Weekly pay (PAYE)
• Auto enrolment into NEST pension
• Experience of working within a public sector organisation

If you are interested in this opportunity, please apply today with an up to date CV.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.