Pensions Administrator

SSCL Defence - Glasgow, G2 8EX
£13.45 per hour
ASAP Start Date - Subject to clearance
End Date/Duration - 12 months
Monday - Friday
Flexible Workings Hours between 7am - 7pm
Fully Onsite

Role Overview

We are seeking an experienced Financial Administration Assistant to join our team. This is a fully administrative role and is ideally suited to candidates with recent experience in a financial services, pensions, banking, insurance, payroll, or accounts administration environment.

The successful candidate will be responsible for processing financial and pension-related transactions, maintaining accurate records, performing calculations, handling customer queries, and ensuring all work is completed in line with strict procedures and regulatory requirements.

Please note: This is not a customer-facing sales role or a general office support position. Applicants must be able to demonstrate recent administrative experience within a financial, pensions, payroll, banking, insurance, or similar regulated environment.

Key Responsibilities

Process financial and pension-related transactions in line with agreed procedures, business rules, and scheme regulations.
Produce, analyse, and verify pension and financial calculations with a high degree of accuracy.
Maintain accurate records and update information across internal systems and databases.
Respond to customer queries via telephone, email, and written correspondence.
Investigate and resolve routine queries, escalating complex issues where appropriate.
Schedule and prioritise workloads to ensure service levels and deadlines are achieved.
Liaise with internal departments and external stakeholders to obtain and verify information.
Prepare, collate, and check documentation relating to pension and financial administration activities.
Produce correspondence, reports, invoices, and other administrative documentation as required.
Support audit activities by maintaining accurate and compliant records.
Identify opportunities for process improvements and support implementation where appropriate.
Provide additional administrative support to managers and the wider team as required.
Ensure all work is completed in accordance with regulatory, compliance, and company standards.

Essential Requirements

Applicants must have:

Recent administration experience within a financial services, pensions, payroll, banking, insurance, accounts, or other regulated financial environment.
Proven experience processing high volumes of administrative work accurately.
Excellent attention to detail and a strong focus on accuracy.
Strong numerical and analytical skills.
Experience working with databases, case management systems, or financial administration systems.
The ability to interpret and follow detailed procedures and policies.
Excellent organisational and prioritisation skills.
Strong written and verbal communication skills.
The ability to work effectively both independently and as part of a team.
A professional approach to customer service and stakeholder interactions.
The ability to manage confidential and sensitive information appropriately.

Desirable Skills

Previous experience within pensions administration.
Experience producing or checking complex financial calculations.
Knowledge of financial services regulations and compliance requirements.
Advanced Microsoft Excel skills.
Experience working within a target-driven or service-level agreement (SLA) environment.

Important Information

This is a specialist administration position. Applications will only be considered from candidates with recent and relevant financial administration experience. Candidates without experience in financial services, pensions, payroll, banking, insurance, accounts administration, or a similar regulated sector are unlikely to be suitable for this role.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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Pension Administrator